Shipping and Ordering Info

Shipping Methods

We only offer online orders to the US and Canada. All orders are shipped via United Parcel Service (UPS). We do not except orders to PO Boxes or APO addresses.

The shipping methods we offer are:

  • UPS Ground (free ground shipping on all orders over $80.00)
  • 3 Day Select Ground
  • 2 Day Air (2 Day is the only option for AK and HI)
  • UPS Standard Ground to Canada

For UPS Next Day Air and orders shipped to PO Boxes or APO addresses you must contact customer service by phone to place the order (541) 382-7585. For ordering outside of the US and Canada please see "International ordering" below.

Shipping Cost

Shipping cost is determined by weight/size, distance to destination and shipping method.

Ground shipping time chart

Below is map for approximate number of shipping days for the US. Times maybe slightly longer during busy holidays.

ups shipping chart

Your Order will Ship

Online orders are generally shipped the next business day after we receive your order via UPS. We make every effort to ship 2-Day Air and Next Day Air requested orders the same business day we receive them. However, orders must be received by 12 PM/noon Pacific Time to ensure this service.

Tracking your order

If you did not receive your UPS tracking number and you need to track your order contact our customer service at info@metoliusclimbing.com.

Privacy

All personal information is confidential and will never be used by third parties in any way. Metolius may use your information in the event we need to contact you about your order or to send order and shipping confirmations.

Security

All orders placed through MetoliusClimbing.com are securely processed by SSL encryption certificates through a secure server and credit cards are pre-authorized by Authorize.net

Canada Orders

Attn: Canada customers. Your order will be subject to fees, duty and GST charged by Canada Customs. These fees are typically collected when your order is delivered to you. Please contact Canada Customs for further information.

International ordering

Metolius does not accept or ship orders to customers from outside the United States, Puerto Rico and Canada. If you live outside of these countries, please check with your local distributor, Click here for a link. If you are in a region that appears to not have a distributor, please contact info@metoliusclimbing.com