Product information
Shipping Methods
- We only offer ground shipping via our website or free ground shipping on all orders over $75.00
- We also only offer online orders to the US. To purchase Metolius products in Canada, please visit Climb On Equipment.
- All orders are shipped via United Parcel Service (UPS).
- We do not accept orders to PO Boxes or APO addresses.
- We do not offer any overnight, 2 or 3 day shipping.
For ordering outside of the United States please see "International ordering" below.
Shipping Cost
Shipping cost is determined by weight/size, distance to destination, and shipping method.
Ground shipping time chart
Below is a map for the approximate number of shipping days for the US. Times may be slightly longer during busy holidays.
Your Order will Ship
Online orders are generally shipped the next business day after we receive your order.
Tracking your order
If you did not receive your UPS tracking number and you need to track your order contact our Customer Service.
Privacy
Protecting your privacy when using our website is important to us. Please note how your data will be used. Metolius uses your information to process orders and we may use your information in the event we need to contact you about your order or to send order and shipping confirmations. For more detailed information on our privacy policies relating to data, cookies, and 3rd parties please visit our Privacy Policy.
Security
All orders placed through MetoliusClimbing.com are securely processed by SSL encryption certificates through a secure server and credit cards are pre-authorized by Shop Pay.
Metolius does not accept or ship orders to customers from outside the United States or Puerto Rico. To purchase Metolius products in Canada, please visit Climb On Equipment. If you live outside of the US, please check with your local distributor, click here . If you are in a region that appears to not have a distributor, please contact our Customer Service.