Warranty - Returns - Repairs

Limited Warranty

METOLIUS warrants that the product will meet the specifications stated in the instructions and information, and METOLIUS agrees to replace the product free of charge if the product does not conform to the specifications. Notice for replacement must be given within 60 days after the discovery of the defect. In consideration of the above warranties by METOLIUS, the buyer agrees to and accepts the following conditions:

  • That this warranty is in lieu of all other warranties, expressed or implied;
  • That ALL WARRANTIES OF MERCHANTABILITY OR OF FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY EXCLUDED AND/OR WAIVED;
  • That the buyer's sole remedy shall be to obtain replacement of the product free of charge from METOLIUS; and That this remedy is in lieu of all other remedies or claims for damages, consequential or otherwise, which the buyer may have against METOLIUS. METOLIUS shall have no liability for Any loss or injury caused, in whole or in part, by its actions, omissions, or negligence, or for contingencies beyond its control;

METOLIUS is warranted to be free of defects in materials and workmanship for a period of one (1) year from the date of shipping. During the warranty period, the unit will be repaired or replaced by METOLIUS at no charge as long as the unit has not suffered accidental damage, abuse, abnormal wear and tear, or misapplication after inspection by Metolius. Such damage will be repaired at the purchaser's expense. Opening or altering the Product in any away voids this warranty. The warranty extends only to you, the original purchaser. It is not transferable to anyone who subsequently purchases the METOLIUS product from you.

Returns/Repairs

Please call our customer service line at (541) 382-7585 to request a Return Authorization Number (RA#). Write the RA# on the outside of the box. Then ship it on to us at Metolius.

Metolius Climbing
63189 Nels Anderson Rd.
Bend, Oregon 97701

Cam Repairs and re-slinging

Please download the cam repair form and then call our customer service line at (541) 382-7585 to request a Return Authorization Number. Write the RA# on top of your form and on the outside of the box. Then ship it on to us at Metolius at the address above... and you're done. Please note: We are only able to repair Metolius cams.